HELP CENTER
CONTACT
Get in Touch With Us
Have questions about our filaments, bulk orders, or shipping? Our support team is ready to assist you with product recommendations, custom requests, or technical guidance. Reach out anytime — we’re passionate about helping makers achieve the best print results.
Connect with us in the way that’s easiest for you.
Call Us
Have urgent questions or want to speak directly with our team?
Call us today and let’s discuss your project needs.
Phone: +86-400-139-1152
Mobile: +8618261640216
WhatsApp: +8615625843918
Email Us
Need help choosing the right filament or tracking your order?
Drop us a message — we’ll respond within one business day.
E-mail: Addams.Wu@ipconpolymer.com
Visit Us
We welcome you to visit our showroom and factory to see our craftsmanship in person.
Address: Room 632,Building E, Dongchuang science Park,No.216,Jinfeng Road, Mudu Town, Wuzhong District, Suzhou City, Jiangsu Province, China
Have a Question? We’ve Got You Covered
Whether you’re new to 3D printing or an experienced maker, our FAQ Page is packed with helpful information about filament types, printer compatibility, printing temperatures, shipping policies, and troubleshooting tips.
Find the answers you need quickly — and get back to printing with confidence.
We’re here to help — fill out the form and our team will get back to you within 24 hours.
Warranty
Hassle-free returns within 30 days. Shop with confidence!
Support
Our customer support team is here to assist you every step of the way.
FAQ
Get instant answers about filaments, orders, shipping, and troubleshooting.
Fast Shipping
We offer fast and reliable shipping to all 50 states.
Subscribe to our newsletter
Get the latest on premium 3D filaments: new materials, exclusive colors, promotions, and pro printing tips for perfect results.
Join our community
Share ideas, get inspired, and be the first to know about new materials and exclusive deals. Let’s create together!